Refund Policy

This policy applies to the Dealer Inventory subscription (CA$49.99/month plus tax). It does not apply to vehicle transactions between buyers and sellers — those are handled directly between the parties.

1. 7-day money-back guarantee (first subscription only)

If you cancel within 7 days of your first paid charge and have not received material value from the service (e.g. inventory sync ran fewer than 10 times, no leads generated), email billing@vehiclesking.com for a full refund.

2. Monthly renewals

Monthly renewal charges are non-refundable. You may cancel at any time in the billing portal — your dealer features remain active until the end of the current billing period and you will not be charged again.

3. Ad spend

A portion of your subscription is used to run ads promoting your vehicles. Once ads have been delivered, that portion cannot be refunded. Refunds under section 1 cover the full fee because no meaningful ad spend has occurred yet.

4. Service issues and downtime

If a verified service outage prevents you from using core dealer features for more than 24 consecutive hours, contact support for a pro-rated credit on your next invoice.

5. Taxes

Approved refunds include the GST/HST/PST/QST originally charged on the refunded amount.

6. Chargebacks

Please contact us before disputing a charge with your bank — most issues can be resolved within one business day. Accounts with unresolved chargebacks may be suspended.

7. How to request a refund

Email billing@vehiclesking.com from the address on your account with your dealer name and the charge date. Approved refunds are issued to the original payment method within 5–10 business days.

See also our Terms of Service and Privacy Policy.